How do I place an order from Beach Bumps?
Is the item I want in stock?
The Beach Bumps website uses an automated inventory system, if an item is out of stock, it should not allow you to add it to your shopping cart. If, however, an item that you have ordered is not in stock, you will be contacted via email or by phone, and a refund will be processed.
What if an item I ordered cannot be supplied?
We will send you an e-mail notifying you that the product is out of stock and provide an estimated time of arrival for delivery. A suitable alternative of the same value may be offered or we will credit your account using the same method by which payment was made.
What payment methods do you accept?
What shipping options do you offer?
Beach Bumps offers a few different shipping options. Please select your preferred postal method during checkout. (regular, express, registered). Items are posted Monday to Friday. Most items are sent within 1-2 Business days of accepted payment.
Please note, if you choose Registered Post, it can only be sent in a regular satchel, (ie. Express Satchels cannot be registered)
How about international orders?
We currently do not ship internationally.
Do prices include GST?
I made an error on my order, what can I do?
Please contact us via phone or email as soon as possible so we can stop processing the order. As orders are shipped within 24 hours (but normally the same day as cleared payment), any order that is already in transit cannot be changed or cancelled.
What is your exchange/refund policy?
For hygiene reasons, we will not accept returns of any swimming garments. This includes all swimwear, boardshorts and cover-ups. Please choose carefully by using the sizing charts available for each brand. If items have not been opened and are returned, a 20% restocking fee applies. Postage charges are not refunded.